Access, Services and Spaces Working Party Archive
Access, Services and Spaces Working Party home
Meeting Presentations
- NSLA Presentation March 2011 - Helen Thurlow (PPT 1Mb)
- Lending Practitioners Report 21 May 2010 - facilitator Lee Cooper, Griffith University
- Service Desk Models - 19 June 2009 Lee Coleman, Griffith University PDF 43 Kb
- Desk Survey Responses Word 55 Kb
- Lending Services Structure Word 190 Kb
Documents
- Summary of QULOC Survey: Unacceptable behaviour of clients November 08 Word 77 Kb
- Guide to Best Practice on Scanning for Document Delivery Word 48 Kb
- Lending Staff Visits Information Word 53 Kb
Disaster Recovery
- Presentation PowerPoint 142 Kb
- Survey Summary Word 126 Kb
Surveys
- Document Delivery Trends - Summary of feedback July 2007 PDF 40 Kb
- Trends in Numbers of Items Received via Document Delivery 2004-2006 PDF 25 Kb
- Library Policies 2007 - Food & Drink, Mobile Phones, Noise and Conditions of Entry Word 129 Kb
- Alumni and School Membership 2007 PDF 81 Kb
"Selling the Library Message"
- Promoting Library Services: Experiences from QUT Library Barbara Ewers PowerPoint 1.2 Mb
- Creating a Library Promotional Campaign Justine Martini PowerPoint 2.66 Mb
- Marketing and Communication tips sheet Word 237 Kb
- Sample URLS Word 26 Kb
- List of Resources on Promotion Word 44 Kb
- Promotional Plan Template Word 31 Kb
"Integrated Service Desks Seminar"
- Planning for an Integrated Service Desk at Southern Cross University Des Stewart PowerPoint 3.42 Mb
- Integrated Services Desks - the Griffith Experience Judy Bromage PowerPoint 346 Kb
- Recruiting and Training Staff for an Integrated Service Wendy Balachandran PowerPoint 346 Kb
- Across the Divide: How to Integrate Without Disintegrating: a University of Southern Queensland Case Study Mandy, Callow, Sandra Jeffires, Jenny Wright and Judy Parker PowerPoint 265 Kb
- Talking it out - the Concerns Exercise: a Practical Session on Addressing the Issues Mandy Callow PowerPoint 209 Kb
Information Day 2002
- The Lending and Document Delivery working party hosted an Information Day for document delivery and lending services staff at the University of Queensland on October 1, 2002. The program included two workshops and a panel of speakers.
- The morning workshop which attracted 26 participants was conducted by Margaret Gauld (UQ). The workshop focused on the outcomes of the National Resource Sharing benchmarking survey for document delivery staff.
- There were 61 participants in the afternoon session for lending services staff. The session took the form of a panel discussion on patron empowerment led by Mandy Callow (USQ), Ros Cousens (Toowoomba City Public Library) and Russell Nicholson (UNE), followed by a workshop on empowering staff to deal with difficult people and situations in a client services environment conducted by Sharon Lenord (USC).
WP Showcase 2001
- Program Word 47 Kb
- Electronic Resources Database at GU Nathalie Schulz PowerPoint 560 Kb
- eReZ at UNE Russell Nicholson PowerPoint 331 Kb
- Innopac Millennium at QU Margaret Gauld and Carolyn Jones PowerPoint 247 Kb
- Document Supply System at SCU Glenda Kimmins PowerPoint 1.11 Mb
- Course Materials Database at QUT Kathy Wheeler PowerPoint 480 Kb
Updated: 11 May 2011
