Lending and Document Delivery - Reports and Presentations

	Reports to University Librarians' Committee
	March 2003, July 2003, Annual Report 2003
	March 2004, July 2004, Annual report 2004
	April 2005, Aug 2005 , Annual report 2005
	March 2006, July 2006, Annual report 2006
	March 2007, July 2007, Annual Report 2007
	March 2008, July 2008, Annual Report 2008

Documents

Summary of QULOC Survey: Unacceptable behaviour of Clients Nov 08

Guide to Best Practice on Scanning for Document Delivery (trial version)

Lending Staff Visits Information

Disaster Recovery - from meeting 6 June 2008

Presentation
Survey Summary

Surveys

Document delivery trends - summary of feedback July 2007
Trends in numbers of items received via Document Delivery 2004-2006
Library Policies 2007 - Food & Drink, Mobile Phones, Noise and Conditions of Entry
Alumni and School Membership 2007

Selling the Library Message, June 2006

Presentations

Promoting Library Services: Experiences from QUT Library by Barbara Ewers, QUT

Creating a Library Promotional Campaign by Justine Martini, State Library of Queensland

Marketing and Communication tips sheet - Justine Martini, State Library of Queensland

Sample URLs

List of resources on promotion

Promotional plan template

Integrated Service Desks Seminar 2004

Presentations

Planning for an Integrated Service Desk at Southern Cross University by Des Stewart

Integrated Services Desks - the Griffith Experience by Judy Bromage and Recruiting and Training Staff for an Integrated Service by Wendy Balachandran

Across the Divide: How to Integrate Without Disintegrating: a University of Southern Queensland Case Study by Mandy Callow, Sandra Jeffries, Jenny Wright and Judy Parker

Talking it out - the Concerns Exercise: a Practical Session on Addressing the Issues
by Mandy Callow

Information Day 2002

The Lending and Document Delivery working party hosted an Information Day for document delivery and lending services staff at the University of Queensland on October 1, 2002. The program included two workshops and a panel of speakers. The morning workshop which attracted 26 participants was conducted by Margaret Gauld (UQ). The workshop focused on the outcomes of the National Resource Sharing benchmarking survey for document delivery staff.

There were 61 participants in the afternoon session for lending services staff. The session took the form of a panel discussion on patron empowerment led by Mandy Callow (USQ), Ros Cousens (Toowoomba City Public Library) and Russell Nicholson (UNE), followed by a workshop on empowering staff to deal with difficult people and situations in a client services environment conducted by Sharon Lenord (USC).

Lending and Document Delivery WP Showcase 2001

Griffith University Eco Centre was the venue for this event on 23rd November. Members of the Working Party spoke to an audience of 70, explaining and demonstrating a range of developments from their own institutions.

	Program
	Presentations

Electronic Resources Database at Griffith Univeristy Nathalie Schulz
eReZ at University of New England   Russell Nicholson
Innopac Millennium at University of Queensland Margaret Gauld and Carolyn Jones
LIDDAS at University of Southern Queensland Elizabeth Firman
Document Supply System at Southern Cross University    Glenda Kimmins
Course Materials Database at Queensland University of Technology    Kathy Wheeler