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Reports to University Librarians' Committee
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March 2003, July
2003, Annual Report 2003 |
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March 2004, July 2004, Annual report 2004 |
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April 2005, Aug 2005, Annual report 2005 |
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March 2006, July 2006, Annual report 2006 |
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March 2007, July 2007, Annual Report 2007 |
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AUQA Reports: Library and IT |
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September 2006 revision |
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LibQUAL+ and Rodski: a comparative insight, Seminar held 1 July 2005, at QUT |
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Customer satisfaction assessment in University Libraries - a CAUL perspective. Felicity McGregor, University of Wollongong |
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An overview of LibQUAL+. Cathie Jilovsky, CAVAL |
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An overview of Rodski assessment tools. Geoffrey Williams, Rodski Survey Research /Ambit Innsight |
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Rodski & LibQUAL+ - the RMIT experience. Lynn Murdoch, RMIT University |
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Quality as a Way of Life - a Workshop |
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ISO 9001at USQ - Jennifer
Redding |
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Bond's Scorecard - Gulcin
Cribb |
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CQU Quality Framework, including
the Balanced Scorecard - Graham Black |
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Australian Business Excellence
Framework: UQ - Mary Lyons |
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Australian Business Excellence
Framework: QUT - Steve Heron |
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Documents |
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Libstats at UQ.ppt |
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Libstats User manual |
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Libstats Installation manual |
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Survey of Quality
Initiatives at QULOC Libraries |